Delivery And Shipping

For Products

• We deliver all over the UAE  & Saudi Arabia
• Delivery of the products takes between seven to twelve days.
• Delivery arrives between 10am – 12am during week days and weekends.
• Each delivery time depends on its location in the UAE & KSA.
• Delivery charges is at 30 AED for UAE & 40 SAR for Saudi Arabia

VAT & Customs Duty

Important Notice: Our displayed prices do not include Value Added Tax (VAT) or other applicable taxes. Please be aware that any taxes, duties, or levies imposed by the destination country will be your sole responsibility.

Shipments 

Once your order has been processed, you will receive email and WhatsApp message.

• For UAE, it will take around 7-10 days for your order to be delivered.

• For other GCC countries, it will take approximately 10-15 days.

  * Due to the pandemic, delivery time varies depending on the availability of flights to your respective countries. Please bear with us if it’s taking more 

For Services

Place your order before 12pm for delivery between 9am and 5pm the next business day.

• Customer will receive the payment confirmation (ex; by email or SMS or mail) or upon delivering the products.
• The time duration for the payment confirmation to reach the customer same day of purchasing.
• Services is only online www.ikmemoir.com

Refund Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Cancellation Policy

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Contact Us

Our space is easily accessible for you but just know that we are here to help at any time. If you have any kind of queries or like to give us some comments or discuss any kind of business with us feel free to get in touch and our team representatives will cater you in every possible way.

IK MEMOIR LTD – London

Email: [email protected]
WhatsApp: 00447723072576